QUESTIONS → ANSWERS → A POLICY DRAFT
Start with the business.
Let the answers shape the policy.
The Policy Logic idea is simple: ask useful questions, reflect the answers in a structured draft, and make anything undecided visible before approval.
Business details, then questions for the policy
The intended approach starts with your business activities, people and locations. You would choose a policy type and work through focused questions about responsibilities and arrangements. The prototype reuses business details across policy types. Browser saves and downloadable backups let you return to your work, including edited drafts. Each policy has its own question set.
A fictional worked example
Imagine a small maintenance business working at customer premises. The details below are invented to demonstrate the proposed workflow; they do not describe a customer or a live generated policy.
THE QUESTION
How do you confirm the customer's requirements?
Example answer: The operations manager agrees the scope before work starts. The supervisor checks the completion with the customer and records any outstanding items.
THE DRAFT EXCERPT
Turn the answer into a clear commitment.
We will agree the scope of work before starting. Our operations manager coordinates those requirements, and our supervisor reviews completion with the customer and records outstanding items.
Illustrative quality-policy wording based only on the example answer.
Missing answers should stay missing
If the business has not decided who reviews complaints, a draft should flag that gap. It should not invent a complaints manager, a response deadline or an established procedure. The proposed review stage would bring those unanswered questions together so the organisation can resolve them.
Four types of questions
- Health and safety: who takes responsibility, what activities are covered and what practical arrangements are in place?
- Environmental: which activities use resources, generate waste or affect the environment, and what can the business improve?
- Quality: how are customer requirements agreed, results checked and problems followed up?
- Training and competence: how are learning needs identified, people introduced to work and practical ability checked?
What happens after the draft?
The intended next steps are to edit the wording, check the gaps, confirm an owner and arrange appropriate review and approval. The business would then issue the agreed version and communicate it to the people affected. Existing review and version-control guides support that wider process.
What this example demonstrates
Policy Logic should help people express their business arrangements clearly. It should not imply that completing questions proves compliance or establishes an ISO-certified management system. The proposed result is a draft based on the answers, ready for the organisation's review.
Policy Logic is in development. These pages explain the proposed approach and example questions.