A practical starting structure for people, safety, data and day-to-day operations. Four draft builders are available today; the other topics below form the development library.
Working draft builder
Health and safety
Policy
Commitment, responsibilities and arrangements for managing risks.
Questions this topic should cover
- What activities and people does the policy cover?
- Who manages health and safety and how are the arrangements put into practice?
Build this draft →Working draft builder
Environmental management
Policy
Environmental impacts, resources, waste and practical improvement commitments.
Questions this topic should cover
- Which activities use resources or affect the environment?
- Who owns the arrangements and how will progress be reviewed?
Build this draft →Working draft builder
Quality
Policy
Customer requirements, work checks, feedback and improvement.
Questions this topic should cover
- How are customer requirements agreed and results checked?
- Who follows up problems and lessons from the work?
Build this draft →Working draft builder
Training and competence
Policy
Learning needs, induction, supervision, practical checks and records.
Questions this topic should cover
- How are learning needs identified and people supported?
- How does the business check practical ability and keep records?
Build this draft →Planned topic · no builder yet
Disciplinary and grievance
Procedures
Conduct concerns, investigations, employee complaints, hearings and appeals.
Questions this topic should cover
- How can employees access the procedures and raise a concern?
- Who handles each stage and how are decisions and appeals recorded?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Data protection
Internal policy
Responsibilities for handling, securing, retaining and deleting personal information.
Questions this topic should cover
- What personal information does the business handle and why?
- Who coordinates security, rights requests, retention and incident response?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Customer and employee privacy notices
Privacy information
Information given to people about how their personal data is used. Separate from an internal policy.
Questions this topic should cover
- Who needs the information and when will they receive it?
- What processing purposes, retention arrangements and sharing need to be explained?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Equality, diversity and inclusion
Policy
Fair recruitment and treatment, adjustments, responsibilities and routes for concerns.
Questions this topic should cover
- Where do recruitment and working arrangements need to support fair treatment?
- How are adjustment requests and concerns raised and considered?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Anti-bullying and harassment
Policy and procedures
Expected conduct, prevention, reporting, response and support.
Questions this topic should cover
- What conduct expectations and prevention arrangements apply?
- How can someone raise a concern, and who responds when the usual contact is involved?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Sickness absence and attendance
Policy and procedure
Reporting absence, pay information, return-to-work discussions and support.
Questions this topic should cover
- How is absence reported and recorded?
- Who discusses support and return-to-work arrangements with the person?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Holiday, family leave and flexible working
Policies and procedures
How people find relevant entitlements, make requests and receive decisions.
Questions this topic should cover
- Where are the applicable arrangements explained?
- Who considers requests, communicates decisions and keeps records?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
IT, cybersecurity and acceptable use
Policy and procedures
Access, devices, accounts, remote work and security incidents.
Questions this topic should cover
- What devices, systems and access arrangements does the business use?
- Who handles access changes, reporting and recovery from incidents?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Confidentiality and intellectual property
Policy; contractual review may also be needed
Handling business and client information, permissions and ownership questions.
Questions this topic should cover
- What information needs protection and who may access it?
- Which ownership or confidentiality points need to be addressed in agreements as well as internal rules?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Complaints and customer service
Procedure
Receiving concerns, investigation, communication, decisions and learning.
Questions this topic should cover
- How do customers complain and who coordinates the response?
- How are outcomes explained and recurring issues reviewed?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Anti-bribery, gifts and conflicts of interest
Policy and procedures
Hospitality, improper payments, declarations and procurement decisions.
Questions this topic should cover
- What situations could influence purchasing or business decisions?
- How are gifts and competing interests declared and reviewed?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Whistleblowing and speaking up
Policy and procedure
Routes for concerns about wrongdoing and how they are handled.
Questions this topic should cover
- How can a person raise a concern outside their normal reporting line?
- Who receives it and explains how it will be handled?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Business continuity and incident response
Plan and procedures
Disruption to systems, information, suppliers or key people.
Questions this topic should cover
- Which services and dependencies matter most during disruption?
- Who makes decisions and how are recovery arrangements checked?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
AI acceptable use and oversight
Policy
Approved tools, information handling, checking outputs and human decisions.
Questions this topic should cover
- Which uses and tools are permitted and what information may be entered?
- Who checks outputs and approves material decisions or external use?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Contractor selection and monitoring
Policy and procedures
Selection, relevant competence, coordination and monitoring of work.
Questions this topic should cover
- How does the business decide what information to request before appointment?
- Who coordinates the work and follows up concerns?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Drugs, alcohol, fatigue and fitness for work
Policies and procedures
Relevant work risks, reporting, support and management responsibilities.
Questions this topic should cover
- What work situations should the arrangements address?
- How can people raise concerns and obtain support?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Driving for work and lone working
Policies and arrangements
Planning, communication, supervision and response for relevant activities.
Questions this topic should cover
- Which activities involve driving or working alone?
- How are contact, escalation and changes to the work managed?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Operational safety topics
Supporting arrangements and procedures
Relevant tasks such as temporary works, excavations, lifting, electrical work, work at height and permits.
Questions this topic should cover
- Which activities actually occur in the business?
- Which task-specific assessments, appointments or procedures support the policy framework?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
Planned topic · no builder yet
Purchasing and supplier standards
Policy and procedures
Supplier selection, agreed requirements, checking and follow-up.
Questions this topic should cover
- How are requirements and supplier suitability agreed?
- Who checks delivery or service outcomes and deals with issues?
Included in the development library. A questionnaire and draft generator are not available for this topic yet.
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